Customer Success is exploding — but training hasn’t kept up.
That’s why [Get Into] CX Tech was built.
[ Get Into ] CX Tech
Dive Deep Into Customer Success. Everything You Need To Drive Your Tech & SaaS Career.
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Which course is right for you?
Whether you're new to Customer Success or an established player, we've got both individual contributor and leadership courses to help drive your career!
Launch Your Tech Career
Courses designed to give you a competitive advantage in a tight labor market
Designed with Master's-level Content
Courses include instructional content only taught in advanced degrees
Structured Learning
Cumulative lessons build for a comprehensive understanding of both macro & micro topics
What Our Learners Are Saying:
"As someone with a background in outreach, sales and client management and project delivery, I found the Customer Success course incredibly valuable in sharpening my ability to build long-term, outcome-focused relationships. It helped me understand how to move beyond transactional interactions and proactively drive customer adoption, retention and value realization. The lessons gave me a structured CS framework I can now apply when working with clients."
-Andrei Lucaciu, Business Development & Recruitment Delivery Lead
Popular Course
CSM Total Experience Course $749
An absolute powerhouse program with 37 lessons and nearly 9 hours of instruction. Includes activities, downloadable slides, and an interview guide.
This is our most popular course which bundles the CSM Fundamentals, CSM Professionals, and the CSM Total Experience courses for a jam-packed, career-boosting, data-driven program!
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Why Is Training So Important?
Popular Course
Established CS Leaders Course $749
An incredible 28-lesson program with over 6 hours of instruction to position yourself as a top CS & CX leader in any company.
You get both the Emerging CS Leaders and the Established CS Leaders courses in this bundle. Includes activities and downloadable slides.
GET THE COURSEWhat Our Learners Are Saying:
"I’ve taken both the Emerging Success Leaders and Established Customer Success Leaders courses, and I can’t recommend them enough. Taylor has a real gift for breaking down concepts and connecting them to real-world situations, which makes everything click. Whether you’re just starting out in Customer Success or have been in the field for years, there’s so much practical value packed into these courses. Highly recommend to anyone who wants to grow and level up in this space."
Harvey Sekhon, Customer Service Team Lead
Popular Course
CSM Professionals Course $499
A 24-lesson program with 6 hours of content designed to take both experienced and non-experienced CSMs to the next level of their careers.
You get both the CSM Fundamentals and CSM Professionals courses in this bundle. Includes activities, downloadable slides, and an interview guide.
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What Our Learners Are Saying:
"You truly made a good course that is relevant for global CSMs.
I recommend this course to everyone in the Customer Success space, trust me, you will gain practical, global insights into customer success, learning new frameworks, and understand how top organizations worldwide drive value for their customers."
-Manali Phatak, Customer Success Manager
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All courses are available for purchase via Indian Rupee. Please click below to view courses with adjusted pricing.
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Popular Course
CSM Fundamentals Course $249
A 14 lesson course with over 3 hours of instruction to help you establish a rock-solid understanding of customer success in a dynamic tech industry. Includes activities, downloadable slides, and an interview guide.
GET THE COURSEPopular Course
Emerging Customer Success Leaders Course $499
A 16-lesson program with 3 hours of content designed to take current and future CS leaders to the next level of leadership in their careers. Includes activities and downloadable slides.
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Meet Your Instructor
I'm so excited you're here! My name is Taylor Deloye and I have a passion for coaching and teaching and have been coaching both sales people and Customer Success Managers for over a decade. I have a Bachelor of Science in Business Administration and a Master's Degree in Customer Experience Management (CXM).
As a people leader and hiring manager in Customer Success, I've managed more than 50 high-performing people across a variety of tech companies. I've had the opportunity to lead Customer Success, Sales, Account Management, Onboarding, and Technical Support Teams.
In the courses I've designed, I've been able to include Master's-level topics not taught in Corporate America. Beyond that, each course includes data-backed content, customer stories, and insight from me as a seasoned hiring manager. Can't wait to help you Get Into CX and drive your Customer Success career!
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